The two instructional design programs here were very complex and very different projects. They were both challenging and very rewarding projects to conceive and then deliver. There are other programs not documented here, including Sprint's national training program for Fonview, their invoicing tool for major resellers. Unfortunately, the documentation for the training program itself is no longer available.

I loved being a Training Instructor and with great reluctance took over as a Training Manager. After breaking a national record for sales (thanks to the sales staff) I was promoted to CompUSA's Western Region Training Manager. Almost before that seat got warm I was tasked with creating a Network Engineering training certification program based on Novell's (and now Microsoft's) model. At that point I began having direct input into the instructional materials and authoring custom chapters in manuals. After leaving CompUSA I was contracted out by the company to do independent programs such as the one for Sprint, and then on my own a big project for the U.S. government. What a rush! I loved all of the training industry. It felt great to give people tools that could give them more control over their world.

Paper tutorials are so similar to instructor-led courseware that it is hard to separate them. The main issue with tutorials is the instructor is not there to help so extra care must be given in making sure the language is clear and enough detail to cover every exigency. The exception here is the in class workbook tutorial that led to consistent test plans for Y2K testing at CHL. While it was meant to be instructor-led, it could have been easily used stand-alone.